top of page

Tech Turtle – Master Policies & Terms of Service

Last Updated: 02/04/2026

1. Overview & Binding Agreement

Tech Turtle ("Company," "we," "us," or "our") provides professional digital services including, but not limited to, website design and development, search engine optimization (SEO), branding, logo creation, content creation, content packages, digital marketing, maintenance services, subscriptions, one-time services, and related consulting services.

By accessing our website, submitting any form, communicating with us, receiving a proposal, approving work, making payment, or using any Tech Turtle service, you agree to be legally bound by these Policies & Terms of Service ("Terms"). These Terms apply to all current and future services, products, packages, subscriptions, and offerings, whether listed now or added later.

Acceptance occurs at all entry points, including but not limited to:

  • Website forms

  • Checkout or payment

  • Invoices

  • Email, Wix chat, or written approvals

  • Continued use of services

2. Duty to Read & Client Sophistication

These Terms are intentionally comprehensive. By engaging Tech Turtle, the client acknowledges it is their responsibility to read, review, and understand these Terms in full.

Failure to read or understand any provision does not relieve the client of responsibility or obligation. The client confirms they are acting in a business or commercial capacity, understand the risks inherent in digital services, and have had the opportunity to seek independent legal counsel prior to acceptance.

3. Authority & Final Decision-Making

Only the business owner or a written, signed authorized representative may approve work, provide direction, or make binding decisions on behalf of the client. It is the client’s responsibility to communicate authorized contacts to Tech Turtle. Tech Turtle is not responsible for internal client miscommunication or unauthorized approvals.

Tech Turtle retains final authority over professional judgment, tools, workflows, timelines, prioritization, and methods used to deliver services.

4. Scope of Work & Scope Creep

All services are limited to the scope explicitly agreed to in writing. Any request outside the agreed scope—including additional pages, features, redesigns, functionality, revisions, or strategy—constitutes out-of-scope work and will be quoted and billed separately.

Silence or non-response for 24 hours following delivery, preview, or request for approval constitutes acceptance and authorization to proceed.

5. Revisions Policy

Unless otherwise stated:

  • Website and logo services include two (2) revisions.

  • A revision is one consolidated set of changes submitted at the same time.

  • Changes sent across multiple messages or days count as separate revisions.

Revisions do not include complete redesigns, new concepts, new pages, or changes outside the original scope. Additional revisions are billed separately.

6. Payments, Billing & Non-Payment

A 25% deposit is required before most work begins. All services are non-refundable once work has started.

Invoices include a 10-day grace period. Late balances may incur a 3% late fee. Tech Turtle may pause or halt services for non-payment. Work may be withheld, unpublished, disabled, or revoked until payment is received in full.

Paused projects may require a $250 restart fee.

7. Maintenance, Subscriptions & Task Limits

Maintenance and subscription services apply only to existing features, not new development. Tasks do not roll over month-to-month. Unused tasks expire. Services missed during pauses (including scheduled posting) are not credited or replaced.

Clients are responsible for all third-party costs (hosting, domains, plugins, platforms). Licenses may be removed if third-party payments lapse.

7A. Client Backup & Data Responsibility

Unless explicitly agreed to in writing, the client is solely responsible for maintaining backups of their website, data, content, and accounts. Tech Turtle is not responsible for data loss, corruption, deletion, or restoration resulting from platform issues, updates, hacking, third-party services, or client actions, unless caused by Tech Turtle’s gross negligence.

8. SEO & Marketing Disclaimer

Tech Turtle does not guarantee rankings, traffic, leads, conversions, revenue, or business outcomes unless explicitly agreed in writing.

SEO and marketing services are effort-based and subject to market conditions, competition, algorithm changes, and third-party platforms beyond our control.

9. Content Responsibility & Takedown

Clients assume full responsibility for all content they provide or approve. Tech Turtle assumes approved content is authorized and lawful. If notified of an issue, Tech Turtle will remove content within 24–48 hours.

Tech Turtle retains emergency authority to immediately remove or disable content, publishing, or services to mitigate legal, platform, or reputational risk.

10. Intellectual Property

Until payment is received in full, all work remains the property of Tech Turtle. Upon full payment, ownership of final deliverables transfers to the client. Drafts, unused concepts, systems, templates, and internal tools remain Tech Turtle property.

Tech Turtle may display completed work in portfolios and marketing unless otherwise agreed.

11. Limitation of Liability

Tech Turtle is not liable for lost revenue, profits, data loss, business interruption, reputation harm, account suspensions, security breaches, or third-party failures, including but not limited to Google, Meta/Facebook, Wix, hosting providers, plugins, APIs, or software platforms.

This limitation applies even when access credentials are provided to Tech Turtle or its employees or contractors. Platform security decisions, suspensions, lockouts, or access loss are outside Tech Turtle’s control.

Liability is capped at the amount paid for the specific service giving rise to the claim. Services are provided on a best-efforts basis, not perfection or guaranteed outcomes.

12. Indemnification

The client agrees to defend, indemnify, and hold harmless Tech Turtle, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from:

  • Client-provided content or approvals

  • Business practices or representations

  • Legal or regulatory compliance failures

  • Platform violations or account actions

  • Third-party claims related to the client’s use of services

13. Arbitration & Dispute Resolution

All disputes must be resolved through mandatory binding arbitration governed by the laws of the State of Wisconsin. Disputes must be raised privately and in good faith prior to any public review, complaint, or statement.

False, misleading, defamatory, or retaliatory statements are strictly prohibited. Tech Turtle reserves the right to pursue injunctive relief to protect its reputation, intellectual property, and business interests.

14. Policy Updates, Assignment & Survival

Tech Turtle may update these Terms at any time. Continued use of services constitutes acceptance of updated terms.

Tech Turtle may assign or transfer these Terms, services, or obligations as part of business growth, restructuring, or sale. Clients may not assign their rights without written consent.

All provisions relating to payment, intellectual property, limitation of liability, indemnification, dispute resolution, enforcement, and survival remain in effect after termination.

bottom of page