Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Tech Turtle LLC ("Tech Turtle," "we," "us," or "our"), a Wisconsin limited liability company. By accessing or using https://www.justtechturtleit.com (the "Site") or engaging our services, you agree to these Terms.

These public Terms govern your use of the Site. They do not, by themselves, govern a paid engagement. A purchase of services is governed by your signed Order Form and Client Services Agreement (together with any Statement of Work, Change Order, Data Processing Addendum, and applicable state-specific addendum), which control over these Terms where they conflict.

Order of precedence for a paid engagement (earlier controls if documents conflict): (1) the signed Order Form; (2) any Statement of Work or Change Order for the engagement; (3) the Data Processing Addendum (where it applies); (4) the Client Services Agreement; (5) any applicable state-specific addendum; (6) the public website policies (Terms of Service, Privacy Policy, and related policies).

Our services are offered to businesses and organizations for business purposes, and are intended for clients located in the United States.

You must be at least 18 years old to enter into these Terms. Individuals who are at least 16 may use our services only with the approval and supervision of a parent or legal guardian who agrees to be bound by these Terms.

If you use our services on behalf of a business, you represent that you are authorized to bind that business to these Terms.

We provide website design and development, hosting, maintenance, and digital marketing services. The specific services, deliverables, timelines, and fees for your engagement are described in your proposal, Order Form, or Client Services Agreement.

Advertising spend paid to third-party platforms is separate from, and in addition to, our management fees.

Fees are due as stated in your Order Form or invoice. Recurring plans are billed in advance and continue until cancelled in accordance with your agreement.

• Grace period: payments are considered past due 10 days after the due date.
• Late charge: the greater of $35 or 1.5% per month (18% per year) on the past-due balance, to the extent permitted by law.
• Returned or failed payments: a $35 fee may apply to each returned, reversed, or failed payment.
• Additional or out-of-scope work: billed at $150 per hour unless otherwise agreed in writing.
• Transfer or migration-out: a $150 fee may apply to transferring a site or account to another provider.
• Reactivation: a $75 fee may apply to restore services suspended for non-payment.

We may suspend services for accounts that remain past due. You remain responsible for amounts accrued before suspension.

Upon full payment of all amounts due, you own the final custom deliverables produced for you, subject to any third-party licenses (such as fonts, plugins, stock media, or open-source components) and to our retained rights in our pre-existing tools, code libraries, and know-how.

Until full payment is received, all work product remains our property. We may display non-confidential work in our portfolio unless you ask us in writing not to.

You agree to provide timely content, approvals, and access, and you represent that any materials you provide do not infringe the rights of others. You are responsible for the accuracy and legal compliance of content you supply.

Your use of the Site and services is also governed by our Acceptable Use Policy, which is incorporated into these Terms by reference.

The Site and services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific marketing results, rankings, traffic, or revenue.

To the fullest extent permitted by law, our total liability arising out of or relating to these Terms or the services will not exceed the amounts you paid to us for the services giving rise to the claim during the three (3) months before the event. We will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data.

You agree to indemnify and hold us harmless from claims, damages, and reasonable expenses arising out of content you provide, your use of the services, or your breach of these Terms, to the extent permitted by law.

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-laws rules.

Before starting arbitration or any legal action, the parties agree to first attempt to resolve the dispute informally: the party raising the dispute will send a written notice to the other (to Office@JustTechTurtleIt.com or the notice address below) describing the dispute and the relief sought, and the parties will negotiate in good faith for at least 30 days.

If the dispute is not resolved through informal negotiation, the parties agree to resolve it through final and binding arbitration on an individual basis, rather than in court, except as stated below. The arbitration will be seated in, or administered under the laws applicable in, the venue stated below.

Exceptions

• Either party may bring an individual claim in small-claims court if it qualifies.
• We may bring an action in court to collect undisputed past-due amounts you owe.
• Either party may seek injunctive relief to protect intellectual property or confidential information.

To the fullest extent permitted by law, disputes will be resolved only on an individual basis. You and we waive any right to bring or participate in a class, collective, consolidated, or representative action.

For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Marathon County, Wisconsin.

In any dispute arising out of these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs, to the extent permitted by law.

You agree that electronic acceptances, signatures, and records are valid and have the same effect as handwritten signatures and paper records, and that we may communicate with you electronically. See our Electronic Communications Consent for details.

We may update these Terms from time to time. Material changes will be posted here with a new effective date. Continued use after changes take effect constitutes acceptance.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be enforced to the maximum extent permitted by law.

Questions or legal notices: Office@JustTechTurtleIt.com · (715) 409-8775

Notice address: Tech Turtle LLC, Attn: Logen Doiel, 1921 N 10th Ave, Wausau, WI 54401.