Answer Center
Billing and Payments
Charges, receipts, payment methods, and missed payments.
When am I charged?
Your first payment for the selected monthly or yearly billing interval is collected at checkout. It renews on that interval until you cancel. Yearly billing is prepaid for 12 months at 10% less than paying monthly.
What payment methods do you accept?
Checkout is handled securely by Stripe and accepts major credit and debit cards. The exact options available are shown on the checkout page.
Is your checkout secure?
Yes. Payments are processed by Stripe, a major payment processor. Tech Turtle never sees or stores your full card number.
How do I update my card?
Email office@justtechturtleit.com and we'll send you a secure link to update your payment method. Never send card numbers by email or text.
Will I get a receipt?
Yes. Stripe emails a receipt for your first payment and each monthly renewal to the email address you used at checkout.
How do I get a copy of a past invoice?
Email office@justtechturtleit.com with the business name and the month you need, and we'll send a copy of that invoice.
What happens if my payment fails?
If a monthly payment fails, a five-day grace period starts. You'll get a reminder each day with a countdown and a secure link to update your payment. If it's still unpaid after five days, the website is suspended, not deleted, until the payment is resolved.
How long is the grace period for a missed payment?
Five days. During that time your website stays online and you'll get a daily reminder with a secure payment-update link.
My website was suspended. How do I get it back?
Update your payment using the secure link in your reminder email, or email office@justtechturtleit.com for a new link. Once the balance is paid, we restore the website.
Will my website be deleted if a payment fails?
No, not right away. A failed payment starts a five-day grace period, then a suspension. The website isn't deleted immediately because of a missed payment.
I think I was charged twice. What should I do?
Email office@justtechturtleit.com with the date and amount of each charge. A person will review your Stripe records and correct any duplicate charge.
Can I change my billing date?
Possibly. Email office@justtechturtleit.com with the date you'd prefer and we'll let you know what we can do.
Can I pay with a business card?
Yes. Any card accepted at Stripe checkout works, including business credit and debit cards.
How am I billed for a $10 change?
Extra changes are $10 each. We confirm the change and its cost with you before it's billed, so you're never charged for a change you didn't request.
Will I get reminders before my website is suspended?
Yes. During the five-day grace period after a failed payment, you'll get a reminder each day with the days remaining and a secure link to update your payment.
Can I pay by check or bank transfer?
Subscriptions are billed by card through Stripe checkout. For custom projects, email us about other payment methods.
Do you accept PayPal?
Standard subscription checkout runs through Stripe. Ask us if you need another option and the owner will let you know what's available.
How is billing handled when I upgrade?
When you upgrade, your monthly price changes to the new plan. We confirm the new amount with you before anything changes.
My checkout isn't working. What should I do?
Try refreshing the page or using a different card or browser. If it still won't go through, email office@justtechturtleit.com or text 715-409-8775 and we'll help.