Answer Center
Refunds and Cancellation
How the money-back guarantee works and exactly what happens when you cancel.
Do you have a money-back guarantee?
Yes. Starter, Business, and Business Pro subscriptions include a seven-day money-back guarantee that starts on your original purchase date.
When does the seven-day refund window start?
It starts at the time of your original purchase, not when your website launches.
How do I request a refund?
Email office@justtechturtleit.com within seven days of your original purchase and include your business name and checkout email. A person reviews every refund request.
Can I get a refund after seven days?
The money-back guarantee covers the first seven days from purchase. After that, you can still cancel anytime to stop future charges. If you think something went wrong, email us and the owner will review it. Your legal rights aren't affected.
Do you refund unused days in a month?
Outside the seven-day guarantee, monthly payments generally aren't prorated when you cancel. Your cancellation stops future charges. Email us if you have a special situation.
Are custom and e-commerce projects refundable?
Custom and e-commerce projects are generally nonrefundable once work begins, subject to applicable law and the signed project agreement. Final payment follows the agreement's written acceptance terms.
How long does a refund take to arrive?
Once a refund is approved, it's issued through Stripe to your original payment method. Banks usually post it within 5 to 10 business days.
Can I cancel anytime?
Yes. Starter, Business, and Business Pro are month-to-month with no contract, so you can cancel at any time.
How do I cancel my website subscription?
Email office@justtechturtleit.com from the email on your account and tell us you'd like to cancel. We'll confirm the cancellation in writing.
Is there a cancellation fee?
No. There's no cancellation fee on subscription websites.
What happens to my website when I cancel?
Hosting and website service end and the website goes offline. We export your available lead and form-submission data and send it securely to your verified email address. Your website is scheduled for deletion within 30 days, and you can reactivate before then.
Can I keep my website if I cancel?
Tech Turtle owns the website design on subscription plans, so it goes offline when you cancel. If you want to keep it, you can buy the website for $1,995 before cancelling.
Do I get my leads if I cancel?
Yes. We export your available lead and form-submission data and send it securely to your verified email address. We don't send sensitive personal information as an unsecured attachment.
Can I reactivate my website after cancelling?
Yes, if you reactivate before the 30-day deletion deadline. Email office@justtechturtleit.com and we'll restart your subscription and restore the site.
What happens after 30 days?
After the 30-day period, the website and your customer-specific hosted data are deleted. Some records, such as payment, accounting, security, and legally required records, may be kept as the law requires.
Will all my information be permanently erased?
Your website and customer-specific hosted data are deleted after 30 days. Some records, such as Stripe payment history, accounting, security logs, and legally required records, may be retained. Our privacy policy explains this.
What happens to my domain if I cancel?
Domain renewals are included only while your subscription is active. If you want to keep the domain, ask about a domain transfer before cancelling. Transfers have a 30-day holding period and a $50 administration fee plus actual domain costs.
Can I pause my subscription instead of cancelling?
We don't offer a standard pause option. Email office@justtechturtleit.com and the owner will review your situation.