Answer Center
Contact Forms, CRM, and Booking
How inquiries reach you, and what the Business Pro CRM does.
Does my website include a contact form?
Yes. Every website includes a contact form, and new submissions are emailed to you so you can respond quickly.
Where do form submissions go?
They're emailed to the address you choose. On Business Pro, inquiries also arrive in your CRM dashboard with status tracking and history.
Can form notifications go to more than one person?
Usually, yes. Tell us who should get notifications during onboarding and we'll set it up.
Can my form ask custom questions?
Yes. We can tailor the form fields to your business, like service type, project details, or preferred contact time, within reason.
Can my website have a quote request form?
Yes. Many of our clients use a quote request form instead of a generic contact form so leads arrive with the details they need.
I'm not getting my form emails. What should I check?
First check your spam or junk folder and add our notification sender to your contacts. If they're still missing, email office@justtechturtleit.com and we'll test your form.
Do you include call tracking?
Call tracking isn't part of the standard plans. Your site includes a tap-to-call button with your real number.
Can my website have a live chat widget?
A chat widget isn't included in the standard plans. If you want one, ask and the owner will review what's possible.
What does the CRM in Business Pro do?
The Business Pro CRM dashboard collects your website inquiries in one place. You can manage leads and contacts, track each lead's status, see customer inquiry history, and manage online appointment requests, all behind a secure login.
Can customers book appointments on my website?
With Business Pro, customers can submit online appointment requests that you manage in your dashboard. If you already use a booking tool, your Book Now button can link to it.
Can you connect my existing booking software?
Your Book Now button can link to the booking tool you already use. A deeper integration with a specific third-party tool isn't promised; ask us and the owner will check.
Does the CRM send text messages to customers?
No. Business Pro doesn't include automated SMS campaigns or bulk messaging.
Does Business Pro include an AI receptionist?
No. Business Pro doesn't include an AI receptionist, advertising, or complex workflow automation.
How do I log in to my CRM?
Business Pro customers get a secure login to their dashboard. We send your login details during onboarding.
Can I export my leads from the CRM?
Yes. If you cancel, we export your available lead and form-submission data and send it securely to your verified email address. Email us if you need an export at another time.
Is there a limit on how many contacts I can store?
Standard small-business use is covered. We don't advertise unlimited contacts, so contact us if you expect very high volume.
Can I use the CRM on my phone?
Yes. The dashboard works in your phone's browser, so you can check new inquiries on the go.
Can my team use the CRM too?
Ask us about adding team members. We'll confirm what's supported for your account.
Can I add the CRM to my Business Website later?
Yes. Upgrading from Business to Business Pro adds the CRM dashboard and appointment requests. The difference is $21/month.