Answer Center
Support and Maintenance
Who to contact and when, and what upkeep is handled for you.
How do I contact Tech Turtle?
Email office@justtechturtleit.com or call or text 715-409-8775. Human support is available Monday through Friday, 9 AM to 5 PM Central Time.
What are your support hours?
Human email and text support is Monday through Friday, 9 AM to 5 PM Central Time. The AI assistant answers questions 24/7.
How quickly will you respond?
We reply as soon as we can during business hours. Response times vary with workload, so we don't promise a reply within a specific number of hours.
Do you offer weekend support?
Human support is Monday through Friday. We don't promise weekend support, but the AI assistant can answer questions anytime.
Can I call you?
Yes, you can call or text 715-409-8775 during business hours. Email at office@justtechturtleit.com is often the fastest way to get a detailed answer.
Can I talk to a real person?
Yes. I'm an AI assistant, but real people at Tech Turtle handle email and text support Monday through Friday, 9 AM to 5 PM Central. I can pass your question along, or you can reach them at office@justtechturtleit.com or 715-409-8775.
Am I talking to a real person?
No, I'm Tech Turtle's AI website assistant. I'm available 24/7 to answer questions, and I can connect you with a real person during business hours.
Do you maintain my website?
Yes. Hosting, security certificates, and technical upkeep are handled for you while your subscription is active.
What is the $499 maintenance plan?
Optional ongoing maintenance at $499/month is available for custom and e-commerce projects. It isn't needed for the standard subscription websites.
My website is down. What should I do?
Email office@justtechturtleit.com and text 715-409-8775 with your website address. We'll look into it as soon as possible during business hours.
Where is Tech Turtle located?
Tech Turtle Marketing is based in Wausau, Wisconsin, and works with businesses across the United States.
Do I have to get on a sales call?
No. There are no mandatory sales calls. You can order eligible subscription websites online. If you'd like to talk, you can call or text.